Privacy Policy

July 12, 2016

Dietitians at Home supports and recognizes our patients' right to expect that their medical records and other information about their care will be kept confidential. Our Privacy Policy, effective March 20th, 2017, includes:

• How we may use your information, as well as your right to opt-out of receiving such communications
• Your right to receive notification if a breach occurs

For further questions regarding the Privacy Policy, or other HIPAA concerns, please call the Dietitians at Home at 312.850.3438.

Your Consent

By using our website, you consent to the collection and use of the information discussed in this Privacy Policy by Dietitians at Home. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.

Website Privacy Policy

Dietitians at Home is committed to protecting the privacy of visitors to our website (http://www.dietitiansathome.com/). Information gathered on our website is used to monitor our effectiveness in providing relevant and credible health information, in answering questions, and in improving our website to better provide you with reliable and efficient health services.

Our website, http://www.dietitiansathome.com/, is developed by Dietitians at Home. We can be reached by mail at Dietitians at Home, 2003 W. Fulton St., Ste 300, Chicago, IL 60612. Our website manager can be contacted at web@woundcareinc.com.

What Information Do We Collect?

This site recognizes and collects, when possible, the domain name of a visitor's server (for example, dietitiansathome.com or google.com). We do not automatically collect full email addresses of visitors to our website. The only way we obtain your name or email address is when you choose to provide this information to us. Examples of how you might provide us with such personal information include:

• Completing a survey or feedback form;
• Emailing us with a comment or question;
• Subscribing to email newsletters
• Using our patient portal
• Live-chatting our representatives with questions
• Submitting a form to request a dietitian

We use Google Universal Analytics to collect website data that allows us to get a better understanding of how our site visitors interact with our online content. If you do nothing during your visit but browse through the website or download information, Google Universal Analytics will automatically gather and store certain information about your visit. This information does not identify you personally and is used in a general way to help us improve our website and tell us the number of visitors to our site each day.

Our web server automatically collects and records the following information:

• Aggregate information on what pages are accessed
• Address of the website that linked to us (referral URL)
• Date and time you access our site
• Name and release number of web browser software used
• Operating system used
• Visitor's domain name, but not the email address
• Visitor's IP address
• Age, gender, and interests

In addition to Google Analytics, we also use a tool known as Inspeclet to review qualitative website visitor data. Much like Google Analytics, Inspeclet keeps data collected from visitors anonymous and the data collected is only used to improve your website experience.

How Do We Use the Information We Collect?

• Dietitians at Home does not sell, trade or rent personal information about its website visitors.
• The information we collect about the domain name of the server from which you are visiting is aggregated and used solely to determine the number of visitors to our site each day, and sources of traffic.
• Email addresses provided by visitors are used to respond to comments submitted through our feedback and surveys forms when indicated. Email addresses provided when subscribing to email bulletins are used to distribute the bulletins via email to subscribers.
• If a website visitor asks us to send material that cannot be transmitted electronically, we will need to know the visitor's name, email address, and mailing address. We will use that information only to fulfill the visitor's request.
• Website visitors who complete a website survey and indicate a willingness to participate in future surveys are asked to provide their name, email address, and telephone number. That information is shared with carefully screened market research firms with which Dietitians at Home has business relationships.

How Can I Get My Name Removed from Your Files?

If you do not want to receive email newsletters from Dietitians at Home, please follow the “unsubscribe” link included in the email that initiated your desire to no longer receive email communication. This should automatically remove you from our email contact reservoir. If you continue to receive unwanted email communication after performing this step, please contact our webmaster at web@woundcareinc.com, and we will manually remove your name from our subscriber list.

Data Collection

You may browse many areas of our website, including our home page, without disclosing any personal information about yourself. Within these areas, we only collect and store the information that is automatically recognized by the web server, such as your IP address and files you request from the server.

We collect the personal data that you volunteer upon applying to schedule a home visit, survey, or other forms, or by email. Additionally, some areas of our website might be available only to certain persons and will require a login and password to access these areas. In order for us to properly serve you with the care you need, we collect a variety of information, including demographic information, as well as health care coverage, and referral information.

Data Analysis

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we measure visitor activity on our website, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our site and to help us make our site more useful to visitors. This includes analyzing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interests. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

Cookies and Other Technologies

We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that the website can send to your browser, which may then be stored on your hard drive. Cookies may last for only a single session or may span multiple sessions. We use cookies to track user activity by our registered users. Finally, cookies are employed in other applications that require the storage of user data from one screen to the next.

Our Commitment

Dietitians at Home is committed to its mission of serving the healthcare needs of individuals, families, and communities. We will live up to the privacy standards outlined in this policy because we are obligated to act in good faith, to fulfill the organization's mission of service, and to act in accordance with our core values of compassion, equality, excellence, partnership, and stewardship. Meeting these obligations compels us to be honest, to act in the public's best interests and to protect the privacy and confidentiality of all information provided to us, as outlined in this policy.

Tell Us What You Think

Dietitians at Home welcomes your questions and comments about privacy. Please send your comments via email comments to our Web Manager at web@woundcareinc.com.